EssayApp
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Refund Policy

Understanding our refund terms and conditions for academic writing services. We”re committed to fair and transparent refund practices.

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Last updated: January 15, 2025

Refund Policy Overview

At our academic writing platform, we strive to provide high-quality services and ensure customer satisfaction. This refund policy outlines the circumstances under which refunds may be requested and processed.

Quality Guarantee

We guarantee work that meets academic standards and assignment requirements.

Timely Delivery

Orders delivered on time as per agreed deadlines or eligible for refund.

Fair Pricing

Transparent pricing with refund options for unsatisfactory services.

Refund Eligibility

100% Refund Eligible

  • Order not delivered by the agreed deadline
  • Work delivered does not match assignment requirements
  • Plagiarized content detected (above 15% similarity)
  • No writer assigned within 24 hours of order placement
  • Order cancelled by customer within 1 hour of placement

Partial Refund Eligible (50-75%)

  • Work requires substantial revisions beyond normal editing
  • Delivered work partially meets requirements but has significant issues
  • Order cancelled after work has begun but before 50% completion
  • Quality issues that can be resolved with major revisions

No Refund Applicable

  • Order completed and delivered as per requirements
  • Change of mind after order completion
  • Refund request made after 14 days of order completion
  • Customer provided incorrect or incomplete requirements
  • Order used or submitted before requesting refund

Refund Process

How to Request a Refund

1

Submit Request

Contact our support team within 14 days of order completion

2

Provide Details

Include order number, specific issues, and supporting evidence

3

Review Process

Our team reviews your case within 48-72 hours

4

Resolution

Refund processed or alternative solution provided

Processing Times

PayPal3-5 business days
Credit/Debit Card5-10 business days
Bank Transfer7-14 business days
Store CreditInstant

Writer Compensation & Refunds

Our platform ensures fair treatment for both customers and writers:

  • Writers are compensated for completed work that meets requirements
  • Partial compensation for work completed before order cancellation
  • No compensation for substandard or plagiarized work
  • Dispute resolution process protects both parties” interests

Need Help with a Refund?

Our customer support team is here to help you with any refund-related questions or concerns. We”re committed to resolving issues fairly and promptly.

Live Chat

Get instant help from our support team

Email Support

Send us detailed information about your refund request

Submit Ticket

Create a support ticket for complex issues

Legal Notice: This refund policy is subject to change without prior notice. Any changes will be effective immediately upon posting on our website. For the most current version of our refund policy, please refer to this page. By using our services, you agree to be bound by the current version of this policy.